Real questions, straight answers

Three steps. Sign up. Paste your knowledge one fact per line — prices, services, hours, policies — plus optional special instructions. Then connect WhatsApp, or use the free website chat link and QR with no Meta setup at all. Your 7-day trial starts the moment the first channel connects.

Most owners finish within an hour, and most of that is writing down what they already know. If you can brief a new staff member, you can train the AI — paste what you know and that’s the training.

No. Replyero works from any browser. There is no app to install, no server to run, no OpenAI keys to buy, and no AI knowledge needed.

No — you can start today without touching Meta, using the free website chat link and your WhatsApp QR. To reply from your own WhatsApp number to everyone (beyond test recipients), WhatsApp requires Meta’s one-time App Review. You can begin on website chat and connect WhatsApp whenever the review clears.

A phone number dedicated to the business line, registered through Meta’s WhatsApp platform — Replyero connects it for you in a few clicks via Facebook. One rule: a number can live in only one place, so the business number cannot simultaneously be your personal WhatsApp app number (a cheap prepaid SIM, second eSIM or office landline works fine). Your personal WhatsApp on your own phone is untouched — the AI replies from the connected business number while you and your team work from the shared inbox.

Yes — WhatsApp allows a number to be registered in only one place, so the number the AI replies from can’t also be an active WhatsApp app on a phone. That doesn’t mean buying a whole new line: a cheap prepaid SIM, a second eSIM on your existing phone, or your office landline all work. Your current personal WhatsApp keeps working exactly as before.

Sign up, then in Settings click “Connect with Facebook” — Meta’s official popup walks you through creating a WhatsApp Business Account, entering your number, and verifying it by SMS or voice call. The credentials come back to Replyero automatically; no tokens to copy. The full step-by-step walkthrough is on our setup guide page.

Yes. The AI detects and replies in the customer’s language automatically — Malay, English, Chinese and more — and handles code-switching (the way Malaysians actually type) without missing a beat.

It never guesses. It hands the conversation to a human and instantly emails you a “needs you” notification with the reason and a link to the chat, so you can step in.

They get one. When a customer asks for a person, the AI stops and flags the chat; you reply from the shared inbox. You can also pause the AI on any conversation with one tap and resume it after.

Fix your knowledge. The AI answers only from the facts you pasted — it never invents prices or policies — and edits take effect from the very next message. When it’s unsure, upset customers, or legal, medical or payment questions, it escalates to you instead of answering.

By default, whenever it isn’t sure of the answer from your knowledge, when the customer is upset or asks for a person, and for legal, medical or payment matters. Escalate-by-default beats a confident wrong answer.

Yes. Connect Google Calendar or Outlook/Microsoft 365 and the AI checks your real availability and books inside your guardrails — open days, working hours, slot length, minimum notice, booking window.

Connect your Google Calendar or Outlook/Microsoft 365. The AI reads real availability, offers free slots that respect your guardrails (open days, working hours, slot length, minimum notice, how far ahead customers may book), and writes the booking to your calendar. Double-booking is prevented against the live calendar. The customer gets a calendar invite plus automatic WhatsApp reminders 24 hours and 2 hours before — and can reschedule or cancel just by asking the AI in the chat.

Yes. Mark a holiday or off-day as an all-day busy event on your calendar and the AI blocks that day’s slots automatically — no extra settings to flip.

One customer message the AI answers fully on its own, without handing off to you. Messages that end in an escalation — where the AI passed the chat to a human — don’t count as resolutions. Test turns in the AI playground (Settings → AI test) share the same monthly allowance, so you always see exactly what you’re paying for.

Launch is RM99/month ($49): 1,000 AI resolutions, 1 WhatsApp number, 1 seat. Team is RM199/month ($99): 3,000 AI resolutions, 3 numbers, 3 seats. Contacts are unlimited on every plan — we never bill per contact or per message. Every plan starts with a 7-day free trial, no card required.

Nothing breaks. The AI stops auto-replying and every message lands in “Needs you” so you handle it personally — reminders and bookings keep working. Buy a top-up of 500 extra resolutions for RM49 ($29) on the Billing page (credited instantly, valid until month-end), upgrade to Team, or wait — the allowance resets on the 1st of the month.

Card, FPX or e-wallet — secure checkout handled by Xendit, right from the billing page. Prefer the old way? We can also issue a redemption code you enter to activate your plan.

Launch includes 1 seat and Team includes 3. You invite teammates by email; they share the same inbox and receive the same escalation emails, so anyone can pick up a chat.

No. Your data is isolated per business, and your knowledge is used only to answer your own customers. We never sell data.

For as long as your workspace is active — conversations and messages are kept so your inbox, PDF exports and the AI’s context keep working. When you close your workspace (or ask us to), everything is deleted with it, and any remaining account data is removed within 90 days of closure, in line with our Terms and Privacy Policy.

Nothing disappears. The AI stops auto-replying and your inbox pauses until you pick a plan — messages that arrived during the pause stay in your inbox, and one subscription click brings everything back exactly as it was. Your data is only deleted if you close the workspace.

Replyero is operated by Huali Global Sdn. Bhd., a Malaysian company. As the owner you can disconnect your channels and stop using the service anytime; your knowledge exists only to serve your customers.